Privacy Policy

We are committed to protecting and respecting your privacy


This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting thegardenhouse.org.uk (“our site”) you are accepting and consenting to the practices described in this policy. 
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Fortescue Garden Trust, The Garden House, Buckland Monachorum, Yelverton Pl20 7LQ. 
We may collect and process the following data about you:
 

Information you give us
You may give us information about you by filling in forms on our site, ordering online, signing up to receive our newsletter or by corresponding with us by phone, e-mail or otherwise.  The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. Note that online payments take place in a secure environment and are processed and entirely managed by third party service providers, namely Squarespace and Stripe (a website ecommerce service and a payment gateway). Signing up to receive our newsletter will mean that the contact details you give will be held within a third party system, namely Mailchimp. Whilst we can process orders, your credit card information is not visible, or stored on our system. The privacy policies of Squarespace, Stripe and Mailchimp are available to read from these links;

Squarespace Privacy Policy

Stripe Privacy Policy

Mailchimp Privacy Policy
 

Information we collect about you

This site is not used to gather information proactively. See also our Cookie Policy. With regard to each of your visits to our site we may automatically collect the following basic information:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time) and methods used to browse away from the page.

Information we receive from other sources

We may receive information about you if you use services we provide. For example, if you complete an enquiry form or send us details relating to a group booking. In this case we will have informed you when we collected that data that it may be shared internally. In order to take payment we rely upon third parties and may receive information about you from them in order to process the order.
 

Cookies
For information about the cookies used by this website, please see our cookie policy.
 

Uses made of the information

We use information you give us: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to notify you about changes to our service and updates; to ensure that content from our site is presented in the most effective manner for you and for your computer. 
We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep our site safe and secure.

Disclosure of your information

We never sell or share your information. We never use it for any purpose other than the provision of goods and services or to administer a membership scheme. (Friends of The Garden House).

We may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use  or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of The Fortescue Garden Trust, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

When you complete an online form the data we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA") by our third party service providers. (See above Information you give us.) By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

In order to process your membership, or fulfill a booking we may print out your details and add them to our diary, which is visible to relevant members of staff.

All information you provide to us is stored on our servers or on servers operated by a third party. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will not use your personal data for any purpose other than to fulfill any order you place, or, if you buy a membership, we will use it to approach you when it is time to consider renewing your membership.  You can contact us to discuss your personal data at office@thegardenhouse.org.uk  

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to office@thegardenhouse.org.uk